1. Information We Collect

When you connect with us, we may collect personal and non-personal information, including but not limited to:

• Personal Identification Details – Name, date of birth, nationality, and passport details.
• Contact Information – Phone number, mailing address, and email address.
• Immigration and Case Details – Application history, visa status, employment background, education credentials, supporting documents, and family information relevant to your case.
• Financial Information – Payment records, billing details, and related financial documentation for service transactions.
• Technical and Website Data – IP address, device information, browser type, website usage, and cookies for analytics and improved website functionality.

2. How We Collect Your Information

We gather information through various lawful and transparent means:

• Directly from you when you complete forms, provide documents, or participate in consultations.
• Through communication methods such as phone calls, in-person meetings, or email exchanges.
• Automatically, via website technologies such as cookies, tracking pixels, and analytics tools.
• From third parties (government agencies, employers, educational institutions) when required for immigration purposes and authorized by you.

3. Why We Collect and Use Your Information

We collect personal information only for legitimate purposes connected to immigration services and business operations, including:

• Assessing eligibility and preparing immigration applications.
• Providing tailored consultation and representation.
• Communicating updates, timelines, and important notices about your file.
• Processing payments, invoices, and receipts.
• Improving client experience and website performance.
• Meeting professional obligations under the College of Immigration and Citizenship Consultants (CICC) Code of Professional Conduct.
• Fulfilling legal or regulatory requirements in Canada.

4. Consent

By engaging our services or using our website, you consent to the collection, use, and disclosure of your information as outlined in this policy. You may withdraw your consent at any time, subject to legal and contractual limitations.

5. Information Sharing and Disclosure

We will not sell, rent, or trade your personal information. Disclosure may occur only when necessary for:

• Submission of applications to Immigration, Refugees and Citizenship Canada (IRCC), Canada Border Services Agency (CBSA), or other government bodies.
• Communications with employers, educational institutions, or authorized third parties (with your consent).
• Professional advisors such as accountants, lawyers, or auditors assisting in compliance.
• Service providers offering secure IT, data storage, or administrative support, bound by strict confidentiality agreements.
• Compliance with legal obligations or court orders.

6. Data Retention

Your personal information will be retained only as long as necessary to meet the purposes outlined above and as required by law. Once retention periods expire, your data will be securely deleted or anonymized.

7. Protecting Your Information

We use multiple safeguards to ensure your information remains secure, including:

• Encrypted systems and secure servers.
• Limited internal access to client files on a need-to-know basis.
• Confidentiality agreements signed by staff and contractors.
• Continuous monitoring and review of data protection practices.

8. Your Rights as a Client

Under Canadian privacy laws, you have the right to:

• Request access to your personal information held by us.
• Ask for corrections or updates to inaccurate or incomplete data.
• Withdraw consent for the use of your information (unless restricted by law).
• File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights are not being respected.

9. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to enhance your browsing experience. Cookies help us understand how visitors interact with our website, improve navigation, and provide relevant content. You can disable cookies through your browser settings, although this may limit website functionality.

10. Links to Other Websites

Our website may contain links to third-party websites for your convenience. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

11. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in law, regulation, or our internal practices. Any updates will be posted on our website with a revised "Last Updated" date.

12. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, please reach out to us: